Our Quality Measurements

We assure of our quality delivered by the following Quality Measurement Processes:

o We have Green belt certified Quality Associates

o Implimentation of Six-Sigma Programs

o Remote call barging

o Call analysis and feedback program

o Daily report on call quality (technical) & calling quality (agents presentation skills)

o Customer perception, feedback to the client

o Serve as a liason between the external client & internal ops team to setup Quality parameters

o Identification of training needs