Our Infrastructure

We are in operation since 2002 and have a very demanding infrastructure. We have the following facilities:

Seats:
We have total 200 seats from which 100 comes from our Joint Venture with SGT

Technologies:

System:
• Good LAN Network powered by Planotronix
• Branded computers with 17” monitor.
• IBM servers
• Modular work stations 5*5ft
• Voice & data cabling with redundancy port
• Certified cable network with 15 years guarantee
• Switch box facilities
• VOIP solution by Cube dialer
• Uptime 98% (2% fallback on VOIP / ISD lines)

Call-center Technologies:
• IPLC facilities
• Avaya Technologies
• Relay Frame facility
• Remote barging Inbound & outbound call blending
• Manual dialing & predictive dialing
• Dialer report
• Customized CRM package
• Call transfer, Call recording (Manual & auto recording) and Fax facilities
• Call re-routing (disaster management)
• First call resolution for inbound
• Call queuing facility
• Welcome note
• Call abandoned reports
• Time zone-wise call details
• Agent-wise call summary
• Client-wise call summary
• Any report can be customized

Power :
• Back up:
- Electricity 100KVA Genset by Kirloskar
- UPS: Tata Libert Power One 30KVA with 20 mins back up
• Optic fibre local loop with copper wire back up